Pre-Flight Checks

Before you begin the Teams admin setup you will need:

Setting up the service

Configure the service by following these three steps:

  1. in the Services tab set up the PBX or Trunk service first

  2. In the Services tab enable the Sync function in the Teams setting

  3. Configure the users: Once the Sync function is complete, use the add-user icon to configure users

Check back here if you need more help - most answers are in the Knowledge Base

Many of the questions or issues you may face are covered by contextual help links provided in embedded links throughout the portal look for the help symbol:

In addition, this wide range of of Knowledge Base articles can provide answers to most known problems you'll encounter. You can access these right here in this support page using the search facility.

Checking for relevant articles is worthwhile, before raising service desk case.