Bulk user import is provided to add or amend up to 1000 users..

Download the template

Within the Bulk User import function select the service the import will be required for.

 The Service will be a PBX or Trunk service you have already added to your account.
  • For a PBX Service, you can add or update users.
  • For a Trunk Service, you can only update users. This would be primarily to update email addresses which is required when synchronizing to match the number to the user.


The appropriate CSV template file will be provided depending on which service you select.
Download the template file ready to populate with user information.

Template Types
PBX User Template Column Description

Examples:jbteams1Joanne Baileyjb@domain.com+441234567890user_jb1234567890!x4hYY&g3871anything_you_like
Notes:this is used as an identifier and may match the SIP Auth nameReal name hereIMPORTANT. This MUST match the teams email address of the userThe user's phone number on the PBX in full E164 formatThe SIP Auth name used on the PBX deviceThe SIP password used on the PBX deviceYou can use this field as a unique identifier if you have any matching SIP usernames. It can, of course, also be left blank.

Trunk User Template Column Description 

Examples:+441234567890Juliet Bravojb@domain.comanything_you_like
Notes:This number MUST match a trunk number that you have included in the ranges for the trunk service selected in full E164 formatThe users real nameIMPORTANT: This email address MUST match the Teams email address of the userYou may use this field to uniquely identify the user. Can be blank.

Once you have completed your template save it with a suitable name and return to the Users Bulk Import option.

You may need to re-select the Service you chose from the previous step.

Now you will be presented with a choice of Type.

For Trunk users, there is only one default choice but for PBX users you can choose to match the user (if existing) on their SIP username or, if you have previously set one, their External ID

Select the Upload function to perform the user import.