- Users are not licensed
- Users have calling plan
- An Active Directory group filter has been applied
To get more information, view the most recent Sync history from the drop down on the Sync Now button:
Users are not licensed
If in the Sync log you see information like this:
<00:00> GRAPH> Enabled users: total=15, licensed=13, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:00> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
Then 0 users have the correct Microsoft licenses for the Teams service.
Refer to this article regarding Microsoft user licencing:
Microsoft Licences needed for the connector
For testing and quick setup you can apply the Common Area Phone free trial to users:
Finding the Common Area Phone free trial licences in Office 365
<00:01> GRAPH> Enabled users: total=399, licensed=127, phoneSystem=108, excludedByCallingPlan=104, resource=0 <00:01> GRAPH> Found 108 users with a Phone System licence, of which 104 are excluded as they have a Calling Plan
Access this licence in the Office 365 portal for the affected users:
Press Sync Now to bring these users to the portal for setup
An Active Directory group filter has been applied
In the Teams service tab an advanced option is available to restrict the scope of users that are synchronised into the portal to those that are members of a specific Active Directory group
If the group has no users or does not exist, then no users will be synchronised into the Add User list. In the Sync log you will see an entry like this:
<00:01> GRAPH> Applying filter for group 'bad-group-name': include 0 of 76 users <00:01> GRAPH> Enabled users: total=0, licensed=0, phoneSystem=0, excludedByCallingPlan=0, resource=0 <00:01> GRAPH> Found 0 users with a Phone System licence (none have a Calling Plan)
Resolve this by deleting the reference to the group from the field and use the Sync Now function again.