You can check the Registration Status of your users from the Users tab of your portal: 

If the status is showing Green, then we can access your user PBX details.

Hover over the status indicator for more information.

If a registration issue persists, you may need to raise this with your supplier although this is usually an issue with the user credentials not matching what your PBX is expecting.

Some Example Issues

  • Your SIP username/password/domain does not match a user on the PBX
  • The Service IP addresses are being blocked by a firewall
  • The proxy port default (5050/5061) is being rejected by the PBX. Set the SIP Proxy so it includes the preferred Port. Example:
  • The REGISTER contact header received by your PBX is too long. try the following: