If during the Sync Now process the popup window is stuck on this message:
Then this is most likely due to browser incompatibility,
Please note Internet Explorer is not supported by our portal
Please try the process again using an in-private browser session with one of these browser types:
- Microsoft Edge
- Firefox
- Google Chrome
Other things to try:
- Ensure any pop-up blockers are disabled.
- Try the process on a different computer, preferably using a different network access (e.g. tethered to a mobile hotspot)
If the problem persists and you need to log a ticket, please also provide the full URL from the popup window so the team can look at the logs on the connector servers:
