Overview
Your account no longer exists or is advising your licences have expired., you my be seeing yellow triangle sign ⚠️
Possible Causes
Your account was a demo/trial account
Your account has been removed or suspended by your partner.
Demo/Trial Accounts
These are normally demo accounts or accounts with trial licences.
Trials and demos automatically expire after 30 days.
If you have users on your account where there is no licence available, you will need to contact your partner to have full licences applied to the account.
For online marketplace customers, your account may have expired and been automatically removed.
Account Removal/Suspension
There could be many reasons why a Partner suspends or removes an account. In all cases, it is advisable to contact your partner direct to ascertain the reason for this.
More About Automatic Account Removal
When a trial ends the subscription state moves to Cancelled