FAQ

No Dialpad Showing For Users
It is normal for Microsoft to delay the appearance of the Dial Pad in Teams for several hours after a user is correctly configured.   General The Calls i...
Fri, 9 Jul, 2021 at 4:50 AM
'Invalid Client' error in popup window when trying first sync
If in the pop-up "Acquiring Microsoft Access Token - invalid_client " is seen, then this indicates that the Microsoft Office 365 tenant is not ful...
Tue, 2 Mar, 2021 at 5:12 AM
Verify missing SfB API on Microsoft Tenant
The connector service relies on a high-degree of automation to provision the service into Office 365 and to manage the service with the Sync Now feature...
Tue, 18 May, 2021 at 10:54 AM
Setup Partially Complete message during initial sync.
If you see this error message Setup partially complete, sync again in 2 minutes seconds. Office 365 is not ready, then review the Sync Log for more deta...
Fri, 23 Oct, 2020 at 2:46 PM
Microsoft Licences needed for the connector
Overview To enable integration between Teams and your PBX using our service you will be using a Microsoft feature called Teams Direct Routing. This beco...
Fri, 23 Oct, 2020 at 2:52 PM
Preparing PowerShell for Advanced Diagnostics
Some advanced diagnostic processes and replicating issues to Microsoft may call for the use of Windows PowerShell.  To enable these processes, a Window...
Fri, 23 Oct, 2020 at 3:53 PM
Connector Configuration to Work with Your PBX
When the PBX is enabled for remote access and it is understood how to create SIP credentials for users, the connector service needs to be configured to conn...
Mon, 26 Oct, 2020 at 6:02 PM
Run a Diagnostic Sync
Advanced diagnostics on Sync Now  is required when logging Sync Now problem escalations.  Have  someone with the correct admin rights perform the Sync ...
Mon, 26 Oct, 2020 at 6:05 PM
Bulk User Import
Overview Bulk user import is provided to add or amend up to 1000 users.. Download the template Within the Bulk User import function select the servic...
Mon, 26 Oct, 2020 at 6:17 PM
SIP Error: 488 Not Acceptable Here
There are two primary reasons a “488 Not Acceptable Here” response is seen: Unsupported Codecs and Incompatible Encryption. CODECS If you see...
Wed, 28 Oct, 2020 at 6:35 PM