FAQ

Setting Up The Teams Service (One Click)
What is One Click? One Click allows you to set up the Teams Service quickly and easily and prepares for Office365 user synchronisation. You will need a sp...
Sun, 29 Nov, 2020 at 3:38 AM
Why Do I Need Additional O365 Licences?
Overview During the Teams Service setup process you will be required to provide an unassigned O365 user licence. You may be wondering why this is required...
Mon, 9 Nov, 2020 at 4:31 PM
Finding the Common Area Phone free trial licences in Office 365
For a short period (up to an hour) during the service set-up, spare licences are required. A recommendation if there are not free licences on the customer ...
Mon, 9 Nov, 2020 at 4:35 PM
Why don't you create PSTN Gateways in my Office 365 tenant?
If you have previously used Teams Direct Routing then you may have used PowerShell commands such as New-CsOnlinePstnGateway to tell Microsoft about your...
Mon, 9 Nov, 2020 at 4:38 PM
Unable To Start The Sync
Overview You may see the following error message displayed in connection with the above message: 'The tenant for the selected user does not match ...
Mon, 9 Nov, 2020 at 4:40 PM
Synchronising Users - Cannot modify the parameter: OnPremLineURI
Overview The above error may be produced when attempting to synchronise users. It will be most frequently be associated with the additional information...
Mon, 9 Nov, 2020 at 4:44 PM
Incorrect Country Showing For Teams User
Overview You have a user in the portal showing an incorrect country prefix against their number. This may also be affecting their outbound calling. ...
Mon, 9 Nov, 2020 at 4:46 PM
Unable to Receive Calls (& 404 Unallocated Number)
Overview There are several reasons why an inbound call may fail to reach your Teams device. In the first instance, please read this article: Inbound/Ou...
Tue, 18 May, 2021 at 10:37 AM
Calls Ringing For Short Periods. Teams Answering Automatically.
Overview You have several devices attached your PBX or are part of a Distribution Group. Incoming calls are ringing off quickly and not allowing time ...
Mon, 9 Nov, 2020 at 4:53 PM
Domain Activation Manual Intervention Is Required
Overview You are in the process of adding the Teams Service using the OneClick method and see the following Sync error: Note: this notification al...
Mon, 15 Mar, 2021 at 11:11 AM