FAQ

Unable to Dial Extensions With a Leading Zero
Overview Your PBX has an extension range where the first digit is zero (0) or you have a Reception or Operator with a target number of 0. Placing calls t...
Mon, 9 Nov, 2020 at 5:14 PM
Why Do My Domains Show Incomplete Setup?
Overview When we create the relationship between Office365 and the service, we create new domains in your Office365 account so that your Teams users can...
Tue, 24 Nov, 2020 at 8:46 AM
e164 Formatted Number Translations (403 errors)
Overview You are having trouble making or receiving calls and have noted that your Trunk or PBX is reporting abnormally formatted numbers This issue...
Sun, 29 Nov, 2020 at 3:44 AM
Office 365 Administrator Access and the Sync Now function
Overview Set-up and use of the service requires specific changes to be made to the Customer’s Office 365 tenant. There are two ways these changes are ...
Mon, 9 Nov, 2020 at 5:23 PM
Run a Diagnostic or Debug Sync
Advanced diagnostics on Sync Now  is required when logging Sync Now problem escalations.  Have  someone with the correct admin rights perform the Sy...
Mon, 9 Nov, 2020 at 5:24 PM
Yellow Triangle - User Unlicencsed
If in the User screen you are seeing yellow triangle sign ⚠️ and the message Licence Status Unlicensed  This means the user licence level in the portal ...
Mon, 9 Nov, 2020 at 5:26 PM
Assign a number to a Call Queue or Auto Attendant
Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. https://docs.microsoft.com/en-us/micro...
Mon, 9 Nov, 2020 at 5:28 PM
Find and Access the Teams call logs
Microsoft Teams provides call log info that can give useful insight to call behaviours or issues: Go to: https://admin.teams.microsoft.com/ Select An...
Mon, 9 Nov, 2020 at 5:29 PM
Reporting Call Problems (call id)
Overview If you have a problematic call and wish to refer this to support, you can find the unique Call ID by following these steps. Rather than jus...
Thu, 10 Dec, 2020 at 4:17 AM
Users missing from the Add User list
There are several reasons why users may not appear in the user list: Users are not licensed Users have calling plan An Active Directory group filter ...
Sun, 29 Nov, 2020 at 3:41 AM