FAQ

Azure Maintenance in PowerShell to Install Missing API
Some customers have encountered an issue with a missing API in their Azure Tenant that leads to a problem provisioning the service, receiving Invalid_Cli...
Tue, 1 Dec, 2020 at 5:27 AM
Network Requirements and Settings
The following Microsoft article details the network and firewall settings for Teams. Preparing Your Network For Microsoft Teams This article covers con...
Sun, 29 Nov, 2020 at 3:34 AM
My Users Are Not Registering
You can check the Registration Status of your users from the Users tab of your portal:  If the status is showing Green, then we can access your use...
Tue, 24 Nov, 2020 at 8:59 AM
Configuring E164 and non-E164 Number Formats
Microsoft Teams deals with phone numbers in E164 format, however lots of PBX and Trunks operate with their own dialing plan. We offer the ability to convert...
Tue, 24 Nov, 2020 at 11:29 AM
Unable to Dial Out
Overview You have a user who, despite being able to make/receive Teams to Teams calls and receive PSTN calls, cannot make any outbound PSTN calls. Diag...
Tue, 24 Nov, 2020 at 12:15 PM
Help. I Cannot Make/Receive Any Calls.
If a user finds they cannot make or receive any calls on their Teams device the first thing to check is whether they are still registering correctly. Se...
Sun, 29 Nov, 2020 at 3:42 AM
Firewall Settings - Whitelisting
Overview You want to lock down your firewall to allow specific IP addresses for your TEAMS-VOIP traffic. This is not recommended as our IP Addresses can an...
Mon, 15 Mar, 2021 at 10:11 AM
Microsoft - Teams Account Set Up Issues
You are a Microsoft customer attempting to set up Teams either for yourself or a customer. You are experiencing the following error: Unable to link with T...
Wed, 25 Nov, 2020 at 3:49 AM
My PBX Is Not Listed
Overview When adding a PBX Service, you are essentially telling Teams everything it needs to know to be able to talk to your PBX. Many PBXs are already li...
Sun, 29 Nov, 2020 at 3:43 AM
Adding A New Service To An Account.
Overview You already have an account where you are enjoying the services you enrolled for when it was set up. Now you wish to add additional services. Thes...
Wed, 25 Nov, 2020 at 3:51 AM