FAQ

Unable to Dial Out
Overview You have a user who, despite being able to make/receive Teams to Teams calls and receive PSTN calls, cannot make any outbound PSTN calls. Diag...
Wed, 25 Nov, 2020 at 4:40 AM
No Audio Issue
Overview You can make and receive calls except you have no audio. Maybe your audio is fine until you transfer or until the call hits Voicemail. Soluti...
Wed, 25 Nov, 2020 at 4:41 AM
Missed Call Indication
Overview Teams registers a Missed Call when a call is answered by another device on the system. Why This behaviour is usually due to a setting on the ...
Wed, 25 Nov, 2020 at 4:01 AM
Using Extension Numbers With Teams And Setting Caller ID
Overview You have a number of users who do not have their own DDI number. For these, you would like to assign an extension number only. You can use the...
Wed, 25 Nov, 2020 at 4:02 AM
Administrator Invitation - Unknown Account Error
If you have received an admin invite and receive the above error the following should be checked. Logout from all Microsoft accounts Try accepting the ...
Wed, 25 Nov, 2020 at 4:03 AM
How do I use my own Music On Hold in Teams?
By default Microsoft Teams will play its own music on hold to the external caller. Due to the way Teams has implemented this feature this often results in t...
Wed, 25 Nov, 2020 at 4:04 AM
Configuring The Teams Service Manually
Some customers prefer not to delegate access rights to the portal to do this for them, even though it only uses a temporary token that expires after each sy...
Wed, 25 Nov, 2020 at 4:06 AM
DirSync'd User (Teams Users Message)
Overview When adding or reviewing Users in the portal, you may see the following: What It Means The customer has an on-premise Active Directory and is ...
Wed, 25 Nov, 2020 at 4:07 AM
Unable To Dial *1, 1xx or Short Extension Numbers
Overview Your PBX uses Feature Codes that begin with *1 or has Extension Numbers that begin 1xx that you cannot dial. The Problem Microsoft have advis...
Wed, 25 Nov, 2020 at 4:09 AM
Short Codes and Dial Plans
Overview You may have a number of public short codes for public services. Perhaps these are being handled as internal extensions rather than PSTN calls. ...
Sun, 29 Nov, 2020 at 3:36 AM