FAQ

Sync Now stuck on "Acquiring Microsoft Access Token"
If during the Sync Now process the popup window is stuck on this message: Then this is most likely due to browser incompatibility, Please note Int...
Mon, 7 Dec, 2020 at 6:13 AM
My PBX/Trunk/Users Are Not Registering
Overview You have just entered your PBX/Trunk details but are not seeing the green Successful registration indicator. For trunks this is shown on the relev...
Wed, 25 Nov, 2020 at 4:11 AM
Sync Now log errors - Sync Failed
During the sync process the Microsoft platform may return and error condition. If this occurs the Sync Now button will show Sync Failure and display in red....
Tue, 18 May, 2021 at 9:39 AM
Call Transfer Problems
Overview When you transfer a call, the call drops. The target recipient is left on hold. The problem seems to be related to Consultative transfers. H...
Wed, 25 Nov, 2020 at 4:14 AM
"Call not allowed due to your organization's settings" message when calling from Teams
If when you try to dial out any number you are receiving audio message from Microsoft Teams saying "Call not allowed due to your organization's se...
Wed, 25 Nov, 2020 at 4:15 AM
Teams O365 Dial Plan - Allow Internal Extensions Longer than 6 Digits
Teams does not currently provide a way to change the length of the Internal Extensions. However, there is a workaround for the customers to achieve this vi...
Wed, 25 Nov, 2020 at 4:19 AM
No Microsoft Account to login to the admin portal
As our system is a companion to Office365, and Office365 uses Azure Active Directory (AAD) for user authentication, this document is not relevant to end cus...
Sun, 29 Nov, 2020 at 3:44 AM
Using our system with Microsoft US Government SKUs
US government on Microsoft 365 is split into two types: Impact Level 4 (L4) or below: L4 covers data such as Controlled Unclassified Information (CUI) and...
Wed, 25 Nov, 2020 at 4:25 AM
PBX/Trunks Receives No Response To The First INVITE
For each new call sent into our portal the SIP INVITE packet is mapped to a corresponding user. If you are getting no response to your INVITE this means we ...
Wed, 25 Nov, 2020 at 4:26 AM
SIP ALG Setting
Overview It is a known issue that some routers have a SIP ALG setting that can adversely affect SIP VOIP calls. Recommendations If you are experienci...
Wed, 25 Nov, 2020 at 4:28 AM