FAQ

Outbound 403 error - Q850
Overview If you see a 403 error in response to difficulties placing calls see if you are also noting a Q850 response from Microsoft. Explanation Q850 ...
Wed, 25 Nov, 2020 at 4:28 AM
Need admin approval message when logging in
If you receive a message when login in saying Need admin approval then your Microsoft tenant active directory (AD) has restrictions on your ability to use y...
Wed, 25 Nov, 2020 at 4:34 AM
Can I Assign More Than One Number To A User
Overview Many users may be used to having several DDI lines assigned to them as offered by their PBX. However, where no PBX is present and users are assi...
Wed, 25 Nov, 2020 at 4:35 AM
Does the Connector Support Video Calling?
Answer The question itself is a little vague here so let's ellucidate. Our system is a service that allows the MS Teams client to act as an Endpoint ...
Sun, 29 Nov, 2020 at 3:34 AM
Failed To Validate Domain Error
Overview During an initial Sync you may see the error Failed To Validate Domain. This is quite usual if this is an initial Sync. Wait It Out Microsof...
Wed, 25 Nov, 2020 at 4:37 AM
What are the SSL certificate requirements?
Overview You wish to use TLS to communicate between us and your PBX/Trunk. This is a supported feature of our system, however there are specific requir...
Wed, 25 Nov, 2020 at 4:38 AM
Teams True Transfer Mode
Using Teams True Transfer mode, when a call is transferred directly within Teams to another Teams user, the call is also transferred in the background to th...
Tue, 18 May, 2021 at 9:56 AM
How Do I Add Licences?
As an end Customer you cannot amend your own licences via the portal. You will need to contact your supplier to request these as they are added at the Acco...
Wed, 16 Dec, 2020 at 10:35 AM
Trunks Number Ranges and Caller ID Settings
The Trunks service setting template provides for the creation of custom outbound Caller ID settings "Service Numbers" to be applied to users T...
Tue, 18 May, 2021 at 10:04 AM
Customer Setup Wizard
The Customer Setup Wizard provides guidance through the initial setup process and ensures the setup prerequisites are met before commencing. The first s...
Mon, 18 Jan, 2021 at 9:10 AM