FAQ

Moving from Islands Mode to Teams Only Mode
Historically Islands mode supported Microsoft Teams Direct Routing. Microsoft no longer supports Teams Direct Routing in Islands mode. It is not possible to...
Fri, 22 Jan, 2021 at 6:58 AM
Teams Admin Powershell
1 Get the latest PowerShell version from https://github.com/PowerShell/PowerShell/ 2 Run Powershell from the start menu 3 Install the Microsoft Team...
Mon, 15 Mar, 2021 at 10:37 AM
Persistent Domains are not ready in Office 365
Occasionally the Microsoft domain activation process fails to properly enable the voice routing domains added to the customer tenant. Normally this i...
Mon, 1 Feb, 2021 at 3:59 AM
Sync Error: Cannot find specified Online PSTN usage
To get more information, view the most recent Sync history from the drop down on the Sync Now button: View the recent Sync log using the chevron in th...
Thu, 11 Feb, 2021 at 4:26 AM
Teams User Service Types
Additional detail is available when adding and managing Teams users describing the type of user or service account discovered by the 'Sync Now' fu...
Tue, 2 Mar, 2021 at 4:56 AM
Large Tenant Mode
Where there is a need to synchronise large user numbers into the portal the Large Tenant Mode provides a mechanism to reduce the scope of the sync process t...
Tue, 2 Mar, 2021 at 5:10 AM
Teams Meeting Room Setup - Manual Intervention Required
Overview During the Sync Now process the portal may return an notification of Manual Intervention Required The advice of this notification may show T...
Tue, 18 May, 2021 at 9:49 AM
Adding or Amending a Customer Administrator
Overview You are the sole Administrator for your  account and wish to add/invite a new administrator to assist with your workload or provide cover. You ma...
Mon, 17 May, 2021 at 8:51 AM
Dialled Digits Not in E164 Format
Applies To: Customers Overview Generally speaking, when making international calls or even some local/national calls, you may expect to see your diall...
Mon, 17 May, 2021 at 8:28 AM
Revert to Teams One-Click Connector Revision
Before Reverting: You will need to check which Teams connector variant you are currently using. If you have access to the portal, you can do this by going ...
Tue, 18 May, 2021 at 9:19 AM