FAQ

Service Types
Overview Essentially there are 3 types of service that you can interconnect. These must be enabled at the base account level in order for them to be config...
Tue, 18 May, 2021 at 9:25 AM
Switching Between Accounts (Administrator)
Overview You have Administrator access to more than one account but when you log in you are not accessing the correct account. How to Switch Accounts ...
Tue, 18 May, 2021 at 9:35 AM
Synchronising Users - 'No Users' or 'Users without phone numbers' errors
Synchronising Users When you add the Teams Service to the account, you will have the option to Sync your users. This means that you will be able to sy...
Tue, 18 May, 2021 at 9:44 AM
Teams Sync Application Consent
Microsoft is changing the way that Teams services are configured and updating the original Skype for Business configuration system to a new Teams configurat...
Tue, 18 May, 2021 at 9:54 AM
The telephone number provided is not valid
If when entering phone numbers against user the error The telephone number provided is not valid is received: Then this is because the number shoul...
Tue, 18 May, 2021 at 10:00 AM
Upgrading to Teams One-Click 2nd Gen
Overview The carrier communicates with Microsoft Teams using a cloud-based Teams connector. The One-Click Second Generation (2nd Gen) connector uses the ex...
Tue, 18 May, 2021 at 10:43 AM
What Is The Difference Between A Licence And A Subscription?
Essentially none. Your supplier makes 'Offers' available to you. You opt to subscribe to these by purchasing licences for use.
Tue, 18 May, 2021 at 10:57 AM
Microsoft Teams PSTN Gateway Locations
Overview Microsoft PSTN gateways are the servers that sit at the edge of the Microsoft Teams cloud service and route calls between Direct Routing services ...
Tue, 13 Jul, 2021 at 5:54 AM
Phone App (Preview)
Note: Phone App is available as an additional 'add-on' to existing PBX or Trunk services. If the options is not available in the portal then the s...
Tue, 13 Jul, 2021 at 6:27 AM
Sync error - Can't reassign number
TABLE OF CONTENTS Overview Explanation of Behaviour Solution Overview Administrators may wish to reuse a phone number after a user has been delete...
Tue, 13 Jul, 2021 at 6:31 AM