Issues

404 errors when calling into Teams (RNL)
Overview When calling in to Microsoft Teams the Teams client does not ring. The user has the dial pad and can make outbound calls. In the portal the fo...
Mon, 17 May, 2021 at 6:19 AM
Audio Issues
Overview Here we have listed some of the most common audio issues we have encountered and offer some options for checking and resolving them. Many of the ...
Mon, 17 May, 2021 at 9:53 AM
Call Issues
Overview You will appreciate that there are many reasons why a call may fail. Below, we will look at the most common reasons and attempt to offer some guid...
Mon, 17 May, 2021 at 6:20 AM
Call Transfer Issues
Overview When you transfer a call, the call drops. The target recipient is left on hold. The problem seems to be related to Consultative transfers. H...
Mon, 17 May, 2021 at 6:09 AM
No Dialpad Showing For Users
Overview It is normal for Microsoft to delay the appearance of the Dial Pad in Teams for several hours after a user is correctly configured.   The Calls ...
Mon, 17 May, 2021 at 6:10 AM
Registration Issues
Overview PBX and Trunk Services will attempt to Register on the platform so we can communicate with them. User Registration refers to the portals agent us...
Mon, 17 May, 2021 at 6:12 AM
Ringtone and Early Media
Overview: During a call connection you might experience Long Delay to hear the Ring back tone or No Ring back tone at all What To Check We advis...
Mon, 17 May, 2021 at 6:12 AM
SIP Error Codes
Overview There are several reasons why an inbound call may fail to reach your Teams device. Shown below are a few examples for why you may not be recei...
Mon, 17 May, 2021 at 6:14 AM
Sync Error: PSTN Gateway Not Ready Yet
Overview The portal is showing the 'Setup partially complete' error shown below. This may be seen in the sync log as a Sync error: PSERRO...
Mon, 17 May, 2021 at 6:15 AM
Sync Errors
Overview During the sync process the Microsoft platform may return and error condition. If this occurs the Sync Now button will show Sync Failure and displ...
Mon, 17 May, 2021 at 6:17 AM