Connector Support

MS Teams Call Logs Microsoft Teams provides call log info that can give useful insight to call behaviors or issues: Goto: https://admin.teams.microsoft.c...

Overview Set-up and use of the service requires specific changes to be made to the Customer’s Microsoft 365 tenant. There are two ways these changes are p...

Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. https://docs.microsoft.com/en-us/microsoft...

Overview For any Call Connectivity issues, we recommend our customers to check the Signalling IPs/Ports are whitelisted, these can be found on the Servi...

TABLE OF CONTENTS Applies To Overview Adding Trunk Number Ranges Creating Service Numbers Managing Service Numbers for Users Working with Few Trunk ...

Overview You wish to use TLS to communicate between the service and your PBX/Trunk. This is a supported feature of the portal, however there are specif...

General You can easily close an account by removing all user subscriptions/licences. If you are not a native Partner, you will need to contact your suppli...

Overview When we create the relationship between Office365 and the portal, we create new domains in your Office365 account so that your Teams users can con...

Overview During a call the dialpad may need to be used to enter responses such as IVR menu choices. However, these do not appear to be working once the cal...

Overview There are some dialing rules built into Teams that cannot be circumvented: Numbers beginning with ‘0’ are converted to full E164 numbers. If you...