Advice

Access the Microsoft Teams Call Logs
MS Teams Call Logs Microsoft Teams provides call log info that can give useful insight to call behaviors or issues: Goto: https://admin.teams.microsoft.c...
Mon, 17 May, 2021 at 9:27 AM
Administrator Access - Microsoft Permissions and Synchronizing
Overview Set-up and use of the service requires specific changes to be made to the Customer’s Microsoft 365 tenant. There are two ways these changes are p...
Mon, 17 May, 2021 at 9:52 AM
Auto Attendant and Call Queues
Overview A call queue or auto attendant is granted a special licensing in Microsoft 365 ‘Virtual User Licence”. https://docs.microsoft.com/en-us/microsoft...
Mon, 17 May, 2021 at 9:54 AM
Call Connectivity and Networking
Overview For any Call Connectivity issues, we recommend our customers to check the Signalling IPs/Ports are whitelisted, these can be found on the Servi...
Mon, 17 May, 2021 at 9:54 AM
Caller ID Settings and Trunk Number Ranges
TABLE OF CONTENTS Applies To Overview Adding Trunk Number Ranges Creating Service Numbers Managing Service Numbers for Users Working with Few Trunk ...
Mon, 17 May, 2021 at 9:57 AM
Certification & SSL Requirements
Overview You wish to use TLS to communicate between the service and your PBX/Trunk. This is a supported feature of the portal, however there are specif...
Mon, 17 May, 2021 at 10:23 AM
Closing Accounts
General You can easily close an account by removing all user subscriptions/licences. If you are not a native Partner, you will need to contact your suppli...
Mon, 17 May, 2021 at 10:25 AM
Domains Showing Incomplete Setup
Overview When we create the relationship between Office365 and the portal, we create new domains in your Office365 account so that your Teams users can con...
Mon, 17 May, 2021 at 10:01 AM
DTMF Tone Issues. What To Check.
Overview During a call the dialpad may need to be used to enter responses such as IVR menu choices. However, these do not appear to be working once the cal...
Tue, 8 Jun, 2021 at 4:36 AM
Feature Codes Short Numbers and Leading Zeros
Overview There are some dialing rules built into Teams that cannot be circumvented: Numbers beginning with ‘0’ are converted to full E164 numbers. If you...
Mon, 17 May, 2021 at 10:23 AM